• Refunds are not offered for completed purchases.
• Refunds will only be granted if the item was not delivered due to an error on our part.
• If a customer is unable to pick up or access their item, no refund will be provided.
• All products are digital and delivered directly by us.
• It is the customer’s responsibility to provide accurate information (such as email or account details) during checkout. Failure to do so may result in non-delivery, which does not qualify for a refund.
• If you do not receive your item within the stated timeframe, contact us at support@grimzeal.shop

This policy may be updated at any time, and changes will be reflected on this page.